Best Auto Repair, San Jose

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 408-281-7303 or make an appointment online!

What People Say About Us

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    Very friendly staff. Got my old '91 truck in and out and fixed my problem (for now) with my A/C unit. It's an old truck and they gave me fair warning that the AC is on its way out. I appreciated their upfront, honest way of doing business. I can see why they have been there and in business for so long. They didn't try to force me into buying the brand new parts or make me feel pressured. Do good work and treat your customers with honesty and a friendly manner and you'll get return business. They do complete auto repair and would recommend them to friends and family.

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    I've been taking my cars to Almaden Automotive for years, and it's about time I shared my opinion about their shop. Almaden Automotive is fantastic. The owner, John, and the gal who runs the place (all customer communications and so much more), Teresa, and the other mechanics are wonderful...I give Almaden Automotive my highest recommendation.

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    I've been taking my vehicles to John for over 25 years. Excellent mechanic.

  • reviewicon

    Excellent people and great repair work. Thorough diagnostic analysis prior to beginning work.

  • reviewicon

    5 Stars!

  • reviewicon

    Good efficient service!

  • reviewicon

    Great and honest service by expert mechanics.

  • reviewicon

    The team at AA are great!! They talk me through the work and are happy to fit parts I provided for my custom ride. Thanks folks!

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    I have been taking my car to them for over 10 years and they are by far the best in customer service and provide quality workmanship. I get personalized service and they can be trusted.

  • reviewicon

    Very friendly staff. Got my old '91 truck in and out and fixed my problem (for now) with my A/C unit. It's an old truck and they gave me fair warning that the AC is on its way out. I appreciated their upfront, honest way of doing business. I can see why they have been there and in business for so long. They didn't try to force me into buying the brand new parts or make me feel pressured. Do good work and treat your customers with honesty and a friendly manner and you'll get return business. They do complete auto repair and would recommend them to friends and family.

Call us for service: 408-281-7303

ASE (Automotive Service Excellence)
O'Reilly Certified Auto Repair
IATN (International Automotive Technicians' Network)
Jasper
  • Car Care Aware