Best Auto Repair, San Jose

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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 408-281-7303 or make an appointment online!

What People Say About Us

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    Very friendly staff. Got my old '91 truck in and out and fixed my problem (for now) with my A/C unit. It's an old truck and they gave me fair warning that the AC is on its way out. I appreciated their upfront, honest way of doing business. I can see why they have been there and in business for so long. They didn't try to force me into buying the brand new parts or make me feel pressured. Do good work and treat your customers with honesty and a friendly manner and you'll get return business. They do complete auto repair and would recommend them to friends and family.

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    I've been taking my cars to Almaden Automotive for years, and it's about time I shared my opinion about their shop. Almaden Automotive is fantastic. The owner, John, and the gal who runs the place (all customer communications and so much more), Teresa, and the other mechanics are wonderful...I give Almaden Automotive my highest recommendation.

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    I've been taking my vehicles to John for over 25 years. Excellent mechanic.

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    Excellent people and great repair work. Thorough diagnostic analysis prior to beginning work.

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    5 Stars!

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    Good efficient service!

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    Great and honest service by expert mechanics.

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    The team at AA are great!! They talk me through the work and are happy to fit parts I provided for my custom ride. Thanks folks!

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    I have been taking my car to them for over 10 years and they are by far the best in customer service and provide quality workmanship. I get personalized service and they can be trusted.

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    Very friendly staff. Got my old '91 truck in and out and fixed my problem (for now) with my A/C unit. It's an old truck and they gave me fair warning that the AC is on its way out. I appreciated their upfront, honest way of doing business. I can see why they have been there and in business for so long. They didn't try to force me into buying the brand new parts or make me feel pressured. Do good work and treat your customers with honesty and a friendly manner and you'll get return business. They do complete auto repair and would recommend them to friends and family.

Call us for service: 408-281-7303

ASE (Automotive Service Excellence)
O'Reilly Certified Auto Repair
IATN (International Automotive Technicians' Network)
Jasper
  • Car Care Aware