Best Auto Repair, San Jose

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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

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    Very friendly staff. Got my old '91 truck in and out and fixed my problem (for now) with my A/C unit. It's an old truck and they gave me fair warning that the AC is on its way out. I appreciated their upfront, honest way of doing business. I can see why they have been there and in business for so long. They didn't try to force me into buying the brand new parts or make me feel pressured. Do good work and treat your customers with honesty and a friendly manner and you'll get return business. They do complete auto repair and would recommend them to friends and family.

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    I've been taking my cars to Almaden Automotive for years, and it's about time I shared my opinion about their shop. Almaden Automotive is fantastic. The owner, John, and the gal who runs the place (all customer communications and so much more), Teresa, and the other mechanics are wonderful...I give Almaden Automotive my highest recommendation.

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    I've been taking my vehicles to John for over 25 years. Excellent mechanic.

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    Excellent people and great repair work. Thorough diagnostic analysis prior to beginning work.

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    5 Stars!

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    Good efficient service!

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    Great and honest service by expert mechanics.

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    The team at AA are great!! They talk me through the work and are happy to fit parts I provided for my custom ride. Thanks folks!

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    I have been taking my car to them for over 10 years and they are by far the best in customer service and provide quality workmanship. I get personalized service and they can be trusted.

  • reviewicon

    Very friendly staff. Got my old '91 truck in and out and fixed my problem (for now) with my A/C unit. It's an old truck and they gave me fair warning that the AC is on its way out. I appreciated their upfront, honest way of doing business. I can see why they have been there and in business for so long. They didn't try to force me into buying the brand new parts or make me feel pressured. Do good work and treat your customers with honesty and a friendly manner and you'll get return business. They do complete auto repair and would recommend them to friends and family.

Call us for service: 408-281-7303

ASE (Automotive Service Excellence)
O'Reilly Certified Auto Repair
IATN (International Automotive Technicians' Network)
Jasper
  • Car Care Aware